Refund Policy
Effective Date: 24/01/2026
ELARC™ maintains the following refund policy for certification fees:
$1,000 Deposit
REFUNDABLE:
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Your $1,000 deposit is fully refundable if:
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Your property does not meet Phase 1 eligibility requirements after our review
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We determine your application cannot proceed for reasons within our control
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Refund processed within 48 hours.
NON-REFUNDABLE:
Your deposit is non-refundable if:
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You are approved but choose not to pay the remaining balance
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You fail to pay the remaining balance within 7 days of approval
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You voluntarily withdraw after approval
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You provide false or misleading information
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You violate our Terms and Conditions
Refundable (minus $1,000 administrative fee) if:
Before Certification Issued:
Your deposit is non-refundable if:
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You cancel within 48 hours of final payment AND
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No materials have been delivered AND
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No space evaluation has
After Certification Issued:
NO REFUNDS once you receive
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ELARC Living™ certification
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Preparation Manual
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Protection Manual
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Directory listing
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Verification access
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All sales are final after certification services are delivered.
What Is NOT Refundable
No refunds for:
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Inability to find residents or generate rental income
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Changes in your personal circumstances
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Changes in local zoning or HOA rules after certification
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Resident problems or disputes
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Market conditions or dissatisfaction with results
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Failure to complete your setup checklist
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Accessing proprietary guides, manuals, or toolkits
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Why: We provide certification services, not income guarantees. You are responsible for finding residents and managing your property.
Hardship Protection (Not a Refund)
If you cannot find a resident, you may qualify for Hardship Protection:
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$500 at 6 months (if no resident secured)
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$500 at 12 months (if still no resident)
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Year 2 renewal waived ($1,500 value)
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Total: $2,500 in support (not a refund — you keep your certification)
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Requirements: Active marketing and TVI interview participation required.
Hardship Protection (Not a Refund)
If you cannot find a resident, you may qualify for Hardship Protection:
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$500 at 6 months (if no resident secured)
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$500 at 12 months (if still no resident)
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Year 2 renewal waived ($1,500 value)
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Total: $2,500 in support (not a refund — you keep your certification)
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Requirements: Active marketing and TVI interview participation required.
Annual Renewal Fees
Annual renewal fees ($1,500/year) are non-refundable once paid.
If you don't renew:
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Certification expires
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Directory listing removed
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Verification access ends
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You must remove all ELARC branding
Refund Requests
To request a refund (if eligible):
Email: info@elarcliving.com
Include:
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Your name
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Application/certification number
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Reason for refund request
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Payment confirmation
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Response time: 3–5 business days
Chargebacks
Important: Filing a chargeback without contacting us first:
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Violates our Terms and Conditions
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May result in immediate certification revocation
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May result in permanent disqualification from ELARC programs
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Contact us first to resolve payment disputes.