Privacy Policy

Effective Date: 31/01/2026 Updated: 24/01/2026

ELARC™ ("we", "our", or "us") is operated by Civic Vault Group LLC. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the data you share with us through our website, platform, and certification services.

Information We Collect

Personal Information:

Name, email, address, phone number
Payment information (bank account details for ACH payments)
Government-issued ID and property ownership documents

Property Information:

Residential property address and details
Property ownership verification (deed, mortgage, tax records)

Application Data:

Details submitted through certification applications
Recorded personality interviews conducted by The Verification Institute™

Usage Data:

IP address, browser type, device information
Pages visited and time spent on our site

How We Use Your Information

Process certification applications and deliver services
Conduct personality interviews through The Verification Institute™
Verify homeownership and eligibility
Process payments through Stripe
Contact you with updates, support, and certification materials
List your certification in our Public Certification Directory (certification number, city/state only — never your personal information)
Protect ELARC™ from fraud or misuse
Improve our website and services

How We Share Your Information

We do not sell your personal data.

We only share information with:

Service Providers:

Stripe — payment processing for ACH deposits (they have their own privacy policy)
Typeform — application form submissions
The Verification Institute™ — our sister company that conducts personality interviews
Email and cloud storage providers

Public Certification Directory:

We publish LIMITED information only:

Certification ID number (e.g., ELARC-NY-2026-001)
City and State (never full address)
Certification status and service level
We do NOT publish your name, contact information, or street address.

Legal Requirements:

We may disclose information if required by law, court order, or government request.

Personality Interview Privacy

Your recorded personality interview with The Verification Institute™:

Is NOT public
Is NOT posted online
Is ONLY shared with prospective residents YOU are actively considering, and only if they request to see it
You can request deletion after your certification ends

Data Security

We use encryption (SSL/TLS), secure cloud storage, and industry-standard safeguards to protect your data. However, no method of transmission over the internet is 100% secure.

Your Rights

You may:

Access or correct your data
Request deletion of your data (except where legally required to retain)
Opt out of marketing communications (click "unsubscribe" in any email)

Data Retention

During certification: For the duration of your certification period
After certification ends: 7 years for tax and legal compliance
Interview recordings: Until you request deletion